Web Ticketing Service FOR FREE to manage Assistance's Requests

The web interface for your Customer is customized with the Logo and info of your Company. The standard module of request can be personalized with only the needful information for you to understand the priority, PHOTOS and Attachments of the problem of the intervention to execute.

For your CUSTOMER

For your BUSINESS

Simplify your work with Ticketing
integrated in D-TEC
 
  • PHOTOS and ATTACHMENTS can be inserted directly in the Request
  • Receive automatically ALERTS via email of new requests and changes to existing ones, all integrated in the management program and without additional costs
" All you need to offer Customers assistance,
offering a professional and quality support "

Tabitha Smith

With D-TEC you have For Free the Ticketing with which you can...

  • centralize all the requests in only one system
  • avoid interruptions while you work to answer to calls, Whatsapp and e-mail, avoiding that the Customer comes directly to you
  • receive automatically ALERTS via email of new requests
  • reduce the possibility of errors, avoiding misunderstanding and forgetting
  • schedule the intervention assigning it to the Technician
  • simplify the technicians work that every day they will find the interventions planned
  • verify the status of the assistance request and control the storicity of the interventions

TICKETING FOR FREE FOREVER

Create Customized Forms of request

Collect complete information on the problem when the Customers contact you, using modules of request customized. You can insert fields of text or dynamic drop down menu to supply the Customers with a list of options among which choosing and collecting precise data.

Create a customized Ticket portal
with your brand

With the functions of customization of the Ticket portal, you can offer your Customers an experience of support that seems an extension of your website. Based on an easy and simplified User interface, all Customers can use it, even those less used to surfing the net.  

Use the Ticketing of D-TEC

...and be sure to offer the best support to your Customers

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