We have listened to the needs of our Customers who carry out Maintenance interventions and technical assistance in the field and from our Nios4 platform we have created D-TEC. Your management system for Job Reports and technical Tasks that helps employees to plan appointments, fill out intervention, track time, manage warehouse and automatically set scheduled maintenances in Calendar.
Your customers enter their requests for assistance and you receive them in the program, detailed and organized in the Ticket section
Organize the date and time of the interventions from the Desktop workstations or even from the Tablet and Smartphone
Decide who will intervene, when, where and preparing in time the material you need and the equipment
Define daily maintenances planning of all your collegues
Check in real time interventions carried out and hours worked
Share job reports in PDF with Customer via email
On-site Technician takes photos of the work carried out as evidence of the activities performed
Once work report has been completed, Technician will collect Customer's signature
Fill intervention reports from any mobile device, even without internet connection
Ticketing to manage request of your Customers
D-TEC allows you also to manage at best Tickets of Assistance request. Based on a User friendly interface, all your Customers can use it. With the functionalities of customization of Ticketing portal, you can offer your Customers a support experience that seems an extension of your website.
D-TEC is available for 5 operative systems Desktop and Mobile.
The freedom to choose where and how to work!