D-TEC. Program and App dedicated to those who work in the field

We have listened to the needs of our Customers who carry out maintenance interventions and technical assistance in the field and from our Nios4 platform we have created D-TEC. Your new management system for work reports and technical assistance that helps operators to plan appointments, fill out intervention reports, control the movements of technicians, manage warehouse loading / unloading and automatically set scheduled maintenances in agenda.

What you can do with D-TEC

RECEIVE Assistance requests

Your customers enter their requests for assistance and you receive them in the program, detailed and organized in the Ticket section

PLAN the APPOINTMENTS

Organize the date and time of the interventions from the Desktop workstations or even from the Tablet and Smartphone

ASSIGN the work

Decide who will intervene, when, where and preparing in time the material you need and the equipment

ORGANIZE the team

Define the daily intervention planning of all your collaborators

CHECK everyone's work

Check in real time the interventions carried out and the materials used

SHARE the data

Share work reports with the Customer and with the administration that can invoice them

VERIFY the activities carried out

The on-site Technician takes photographs of the work carried out as evidence of the activities performed

COLLECT the signature

Once the work report has been completed, the Technician will collect the Customer's signature as approval

FILL OUT work reports

Write intervention reports from any device, fixed or mobile, even without being connected to the internet


D-TEC allows you also to manage at best  the Tickets of assistance request. Based on a User interface easy and simplified, all your Customers can use it. With the functionalities of customization of the Ticketing portal, you can offer your Customers a support experience that seems an extension of your website.

Native App D-TEC to work anywhere even without internet

D-TEC is available for 5 operative systems Desktop and Mobile.
The freedom to choose where and how to work!